Return and refund policy

At Daecxvuion, your satisfaction — and your beautiful dining experience — are our top priorities. If something isn’t quite right with your order, we’re here to help.

1. Return Eligibility & Timeframe

We offer a 30-day return policy, which means you have 30 days from the date you receive your tableware to request a return.

To be eligible for a return:

The item must be unused, unwashed, and in the same condition as received.
All original tags and protective packaging (crucial for fragile items) must be included.
Proof of purchase (order confirmation or receipt) is required.

2. How to Start a Return

To initiate a return, please contact us at: support@daecxvuion.com

If your return request is approved:

We will provide a return shipping label.
You will receive detailed instructions on how and where to securely pack and send your package.

Important: Items sent back to us without prior authorization will not be accepted.

3. Damages, Defects & Incorrect Items

Because we ship delicate items like ceramics and glassware, please inspect your order immediately upon arrival.

If your item is:

Defective
Damaged in transit (e.g., chipped or broken)
Incorrect

Contact us right away at support@daecxvuion.com with clear photos of the item and its packaging. We will evaluate the issue and make it right as quickly as possible.

4. Exceptions / Non-Returnable Items

The following items are non-returnable:

Custom or personalized products (e.g., engraved tableware)
Items that have been used, washed, or damaged after delivery
Hazardous materials, flammable liquids, or gases
Original shipping fees paid at checkout

We also do not accept returns for:

Sale or clearance items
Gift cards

If you’re unsure whether your item qualifies, please contact us before submitting a return request.

5. Exchanges

We do not offer direct exchanges. The fastest way to receive a new item (such as a different color or plate size) is to:

Return the original item (once approved).
Place a new order separately on our website. This ensures quicker processing and delivery for your new dining essentials.

6. European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.

Returned items must:

Be unused and in original condition.
Include original packaging and tags.
Be accompanied by proof of purchase.

7. Refunds

Once we receive and inspect your return:

We will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 10 business days.

Please note: Banks and credit card providers may require additional time to process and post the refund to your account. If 15 business days have passed since your refund was approved and you have not received it, please contact us at support@daecxvuion.com.

8. Refused Shipments & Dispute Resolution

If you wish to cancel an order or request a refund, please contact us at support@daecxvuion.com immediately.

Please do not initiate a chargeback with your bank, as this can significantly delay the refund process. We are committed to resolving legitimate issues directly, fairly, and efficiently.